1.
Find the "Order preparation" sheet that was in your parcel.
2.
Find your order number and the email address you used.
TERMS AND CONDITIONS
- Within 14 days from the date the order was delivered.
- Returns must be unwashed, unworn. No perfume or smells and any sign of makeup on the garment.
- With all the original tags intact.
RETURN COST
It costs 9 USD to return an order from the U.S. We will deduct the cost of the return from your refund or credit note.
FAQ
Is one of your item defective?
You just received your order and you notice that one of the delivered products has a defect.
Please contact us at the following email address :
contact@horizons-lointains.fr
Is it possible to make an exchange?
We do not accept exchanges for stock and logistical reasons, but you can return products that do not fit and place a new order.
You can request a refund or credit note for the product(s) returned.
MONDAY TO FRIDAY07:30am-11:30am (EST)
