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Where are you located?
Our company is based in Cap Ferret, FRANCE, near Bordeaux—often called the French Hamptons! This is where Parisians escape for summer, just like New Yorkers in the Hamptons. It’s also where we have our Shops.
We are actively working on opening a company in the US in the coming months.
About the Shipping
We ship from France to the USA within 2-3 business days with DHL (Express by Air).
Duties and Taxes included. All orders to the US are shipped DDP (Delivered Duty Paid), which means everything is taken care of – no extra costs, tariffs when your package arrives.
We offer FREE SHIPPING on all U.S. orders over $75!
I am having trouble accessing my account
If you see one of these two error messages:
- 'Incorrect email or password.'
- 'No account found with that email'
This could mean that when you made your purchase you 'checked out as a guest' and did not create an account.
If this is the case, simply click here to create an account with the same email address used to make your order and any previous orders linked to this email will appear.
I did not receive my confirmation email
Firstly add our email address to your contacts contact@horizonslointains.co to ensure that our emails arrive in your inbox. Sometimes our emails may end up in your spam/junk folders so please also check these and any other tabs in your email.
If after this, you have still not received your order confirmation email, please contact us by email to confirm with us that we have received your order.
